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Mehtap Gocer

@mehtapgocer

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Guest-focused hospitality professional transitioning into real estate with strong client relations.

United Arab Emirates

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What I'm looking for

I seek a client-facing role in real estate or hospitality where I can apply my sales, CRM, and guest-relations skills to drive client satisfaction and business growth.

I am a guest-focused and highly communicative professional with a background in luxury hospitality and customer relations, now building my career in real estate in Dubai.

I developed strong interpersonal skills, sales experience, and a deep understanding of high-standard service while supporting operations at luxury hotels and restaurants across multiple countries.

In Dubai I supported daily operations at a real estate company, assisted sales coordination, managed CRM updates, and gained hands-on experience in property presentations and document preparation.

I am confident in dealing with diverse clients, managing follow-ups, and supporting real estate operations with care, precision, and professionalism, bringing a service-driven mindset and proven training and leadership experience.

Experience

Work history, roles, and key accomplishments

Investment Consultant

Falco Homes

Feb 2025 - Jun 2025 (4 months)

Supported daily operations for a newly established real estate firm in Dubai, coordinating sales activities, maintaining CRM updates, and assisting with property presentations and document preparation.

CRM document preparation Customer Relations

Spa Manager

Kerten Hospitality

Sep 2024 - Feb 2025 (5 months)

Managed daily spa operations, led staff scheduling and training, ensured high service standards, and raised revenue through effective upselling and supplier coordination.

Spa Operations Staff Training Scheduling Upselling Inventory Management

Head Hostess

Mo-Food

Feb 2024 - Sep 2024 (7 months)

Led training programs for ultra-fine dining hostesses at NEOM's Sindalah Island, ran sustainability and service protocol sessions, and supported flawless execution of high-profile VIP events.

Training Development event support Service standards VIP Service

Hostess

St. Regis

Feb 2023 - Feb 2024 (1 year)

Worked in the hotel's pre-opening phase and guest relations, contributed to menu design, and optimized guest management using SevenRooms to improve operations and service delivery.

Guest Relations SevenRooms Menu Coordination Leadership Office Administration Customer Service

Guest Relations Executive

Mandarin Oriental Bosphorus

May 2022 - Feb 2023 (9 months)

Delivered personalized guest services, prepared arrival reports and room arrangements, acted as personal assistant for VIP guests, and created bespoke room experiences for special occasions.

Guest Relations VIP Service Reservation Coordination Reporting Personalized Services Attention To Detail

Spa Receptionist

Hilton Istanbul Bomonti

Jun 2019 - May 2022 (2 years 11 months)

Managed spa front-desk operations, guest bookings, and basic administrative tasks while supporting service delivery and guest satisfaction within a large hotel spa.

Front Desk Operations Customer Service Microsoft Office CRM Spa Administration