Open to opportunities

Mehak Cheema

@mehakcheema

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Communications specialist and writer skilled in CRM-driven customer support and content management.

Pakistan

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What I'm looking for

I seek roles where I can combine communications, CRM-driven customer support, and content strategy in a collaborative, growth-focused environment.

I am a communications specialist and writer with over four years of experience across communications, customer support, content management, research, and journalism. I have worked remotely and onsite for organizations including SquareTrade/Allstate, Sleekr Digital, Pixako Technologies, and Info News Network.

My strengths include CRM systems (Salesforce, Fortify), large-data handling, content creation, editing, anchoring, and public-facing roles such as interviews and event media coverage. I have been recognized as a top performer on Allstate and SquareTrade projects and have published research and opinion pieces in regional journals and outlets.

I hold a BS (Hons) in International Relations (CGPA 3.72/4.00) and continue professional development through online courses in AI, sustainability, and UN relevance; I bring proactive problem-solving, adaptability to new technologies, and strong teamwork to roles focused on communications, customer experience, and content strategy.

Experience

Work history, roles, and key accomplishments

Current

Back Office Associate

Current

SquareTrade

Dec 2024 - Present (10 months)

Verified emails and agent activities in Salesforce for SquareTrade and Allstate projects, researched and updated product information, and was recognized as a top performer on both projects.

Salesforce Email Verification QA Data & Research Back Office Operations CRM

Digital Editor

Sleekr

Nov 2023 - Oct 2024 (11 months)

Managed website content and ClickUp workflows, wrote blog posts and promotional content, and coordinated with clients to deliver digital content projects remotely.

Content Editing ClickUp Content Management Client Communication Remote Collaboration

Customer Support Specialist

Pixako Technologies

Apr 2023 - Nov 2023 (7 months)

Provided customer support and client relations using Fortify and CRM tools, trained staff on CRM usage, and managed retention efforts to improve customer satisfaction.

Customer Support CRM Fortify Client Relations Training Retention Management Ticketing

Communications Manager

Info News Network

Jun 2022 - Mar 2023 (9 months)

Wrote news content, anchored broadcasts, conducted political interviews, and provided media coverage at conferences and events to increase audience engagement and visibility.

Broadcasting Interviewing News Writing Content Creation Public Speaking Social Media

Field Monitor

Ernst and Young

Jun 2017 - Jun 2018 (1 year)

Conducted field monitoring for a Punjab Skills Development Fund project, collecting data and reporting findings to support program implementation and compliance.

Data Collection Reporting & Compliance