I've spent 25+ years delivering customer service, sales, administration, project coordination, and training across retail, BPO, and corporate environments.
At Nadia Training & Management Institute in Dubai, I delivered programs in HR and administration, business correspondence, customer care, negotiation, supervisory skills, selling, communication, and time management. I also supervised, evaluated, and graded candidates while managing presentations, schedules, and training reports.
At Serco BPO, I trained teams on product knowledge and soft skills for Whirlpool and HSBC collections processes, supervised agents, and supported their evaluation and certification. Previously at SITEL, I supported AOL sales and customer enquiries while mentoring teammates toward monthly targets.
I've also supported Nakheel Asset Management with HR administration, training coordination, recruitment and resignation paperwork, internal communications, purchasing, and confidential cross-functional work. My background includes Oracle-based retail operations, event coordination, voice and accent training, and coaching.
