ADITY CHATTERJEE
@aditychatterjee
I am a trainer specializing in English, BPO recruitment, and soft skills.
IndiaWhat I'm looking for
I am a seasoned trainer and recruiter who specializes in spoken English, communication, and interview grooming for BPO, IT and ITES candidates. I deliver both in-person and online classes that build confidence and measurable employability skills.
My background spans training, recruitment, HR support and customer-care roles across voice and non-voice BPO processes, and I have led classroom and remote programs for diverse learners. I hold Workforce Management and Quality Assurance preparatory certifications from TaskUs and technical qualifications in hardware, networking and Tally ERP 9. I combine practical process experience with instructional design to improve placement rates and candidate readiness.
I am proficient with Microsoft Office (Excel, Word, PowerPoint), advanced Excel functions, GST taxation basics, and common BPO tools used for training and WFH operations. I focus on measurable outcomes — reduced time-to-hire, improved QA scores, and higher interview conversion through targeted coaching.
I seek opportunities where I can deliver training, recruitment or HR impact, mentor teams, and support remote-friendly operations.
Experience
Work history, roles, and key accomplishments
Recruiter & HR
Sharda Consultancy Services
Recruit and onboard candidates for BPO/BPS/IT and telecaller roles and deliver soft-skill training and interview grooming sessions for remote hires.
Senior Trainer in Finance
Brainware Consultancy Private Limited
Jan 2015 - Sep 2018 (3 years 8 months)
Delivered financial accounting and Tally ERP 9 training, designing curriculum and assessments to prepare learners for finance roles.
Process Executive
Infosys BPO Limited
May 2013 - Nov 2013 (6 months)
Worked on non-voice MCCAMISH processes executing client workflows and maintaining quality and SLA adherence.
Computer Instructor & Senior Faculty
Abacus Computer Institute
Jul 2008 - Dec 2012 (4 years 5 months)
Provided computer instruction and academic support, developing lesson plans and assessing student progress for computing courses.
Computer Instructor & Academic Counselor
Indian Institute of Psychometry
Jun 2005 - Apr 2008 (2 years 10 months)
Delivered computer instruction and provided academic counseling to students, supporting assessments and career guidance.
Team Mate
TaskUs Company Ltd.
Jan 2020 - Present (5 years 8 months)
Supported LetGo and Badger non-voice processes handling customer data and collaborating with automation tools to improve process accuracy.
Customer Care Executive
Teleperformance
May 2019 - Present (6 years 4 months)
Handled semi-voice customer support for the KIWI process, resolving customer issues and meeting service-level expectations.
Education
Degrees, certifications, and relevant coursework
PMKVY (Pradhan Mantri Kaushal Vikas Yojana)
Certificate in Field Technician Computing & Peripherals, Field Technician Computing & Peripherals
Completed FTCP (Field Technician Computing & Peripherals) specialization under PMKVY in 2016.
Society for Information Technology Development (SITD)
Postgraduate Diploma in Information Technology, Information Technology
2008 - 2009
Postgraduate Diploma in Information Technology completed at SITD from 2008 to 2009.
Brainware Consultancy Pvt Ltd
Certificate in Financial Accounting, Financial Accounting
Specialized in Financial Accounting (Modules I & II) at Brainware Consultancy in 2009.
IUIndira Gandhi National Open University
Certificate in Computing, Computing
Completed Certificate in Computing (CIC) under IGNOU in 2004.
Availability
Location
IndiaAuthorized to work in
Job categories
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