Megha Upadhyaya

Led a lean UX research sprint for a B2B CSR consultancy, delivering IA recommendations that reduced bounce rate by 30% and improved usability task success by 25%.

Led 12 in-depth user interviews and heuristic evaluation across 5 key user journeys, identifying 8 critical issues and delivering a severity-ranked roadmap that resolved 100% of critical accessibility failures.

Led a 20-member team in delivering service operations for 500+ customers per peak night, identifying workflow bottlenecks and improving operational efficiency.

Conducted 5 moderated usability tests for Arcadia, synthesizing 10+ insights via thematic analysis and informing two product iterations.

Synthesised insights from 100+ weekly customer interactions, identifying behavioural patterns and translating qualitative findings into actionable recommendations adopted by UX teams.

Investigated 75+ technical disclosures using claim-based novelty and patentability analysis, informing filing strategies across 50+ domestic and international patent portfolios.

Conducted investigative research across patent drafting and filing processes, analysing technical and legal documentation to guide accurate, compliant filing decisions.

Pursued an M.Sc. in Human-Computer Interactive Technologies, leading a mixed-methods dissertation study with 51 participants and applying statistical analyses to accessibility research.

Completed an integrated B.Tech and M.Tech in Electronics and Telecommunications, including a dissertation on risk assessment using probabilistic methods.