At Appknox, I managed end-to-end onboarding and implementation for enterprise clients using cloud and on-premise application security solutions. I served as the primary technical point of contact for incident coordination, stakeholder communication, SLA adherence, and project delivery.
I coordinated with Engineering, Product, DevOps, Delivery, and Sales to resolve customer issues, and raised, triaged, and tracked incident tickets. I also gathered customer feedback and partnered with Product on feature requests, enhancements, and roadmap initiatives.
At Accenture (Contract), I supported enterprise B2B network and communication services, managing service requests, incidents, and escalations while coordinating troubleshooting for provisioning, connectivity, and activation issues. Earlier, at Concentrix Daksh Services, I managed operational cases and audited platform activity for policy and quality compliance.
