Open to opportunities

Meghann User

@meghannuser

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Dedicated professional with strong customer service and administrative skills.

United States

Message

What I'm looking for

I am seeking a role that values teamwork and offers opportunities for growth.

As an experienced office assistant and client services representative, I have honed my skills in customer service and administrative excellence. My journey began at Columbia International University, where I earned my Bachelor of Science in Psychology, complemented by a minor in Family and Youth Ministry. I have consistently demonstrated my ability to manage patient accounts, confirm appointments, and maintain organized reception areas, ensuring a seamless experience for both clients and colleagues.

In my current role at Encore Rehabilitation, I excel in communication with patients and therapists, verifying insurance and handling authorizations. My previous experience at Franklin Templeton Investments further solidified my client management skills, where I assisted a large volume of clients daily, focusing on their satisfaction and addressing complex cases. I take pride in my organizational skills and my ability to meet deadlines, which have been key to my success in various roles.

Experience

Work history, roles, and key accomplishments

Current

Office Assistant

Current

Encore Rehabilitation

Jan 2019 - Present (6 years 6 months)

Confirmed appointments, communicated with patients and therapists, and managed patient accounts and records. Handled transactions and payment records accurately, and verified patient insurance(s) and submitted authorizations when needed.

Records Management Insurance Verification Authorization Spreadsheet Management Billing Operations

Client Services Representative

Franklin Templeton Investments

Jan 2018 - Present (7 years 6 months)

Assisted a large volume of clients daily with a positive attitude, focusing on client satisfaction. Managed client accounts after proper verification procedures and worked with specialist team members for complex client cases.

Client Services Account Management Team Collaboration Meeting Participation

Team Member

Chick-fil-A

Jan 2012 - Present (13 years 6 months)

Managed guest orders and payments for front counter and drive-thru, and handled phone calls for customer input and catering orders. Participated in corporate and marketing events, and trained new and current team members.

Customer Service Order Taking Payment Processing Event Participation Training And Development Opening Closing Procedures Food Preparation

Education

Degrees, certifications, and relevant coursework

Columbia International University

Bachelor of Science, Psychology

Grade: 3.7

Activities and societies: CIU Women’s Soccer [Scholarship], Alumni Scholarship, Academic Scholarship, Hispanic Heritage Scholarship, Chick-fil-A Leadership Scholarship, Student Union Leadership

Achieved a Bachelor of Science in Psychology with a minor in Family and Youth Ministry. Maintained a strong academic record with a GPA of 3.7.