At Tata Consultancy Services, I designed leadership development programs and diagnosed capability gaps across 25 business accounts. I used learner feedback and participation data to improve programs, increasing participation by 50% and learner satisfaction scores by 100% year-over-year.
I also built Microsoft Copilot agents for L&D reporting and data analysis, cutting report turnaround from 3 days to 1 day. I co-developed an automated feedback-analytics tool with the technology team, and previously delivered capability-building programs for 5,000+ associates annually.
