I've supported SAP production and non-production environments at DXC Technology, resolving L2/L3 application, incident, service, and access issues through ServiceNow within SLA targets.
As the primary SME for VirtualSM, I manage server access and administration, extract database data for segregation-of-duties submissions, and support compliance through user access reviews, Firefighter IDs, OSS IDs, and SAP user administration.
I've also monitored Grafana and Splunk alerts, completed patch validation and remediation tracking, automated report recovery on Windows depot servers, and mentored new team members through documentation and knowledge transfer.
