I'm delivering end-to-end Smart Square workforce-management implementations at Symplr, covering scheduling, open shifts, leave management, pay codes, cyclic setups, and SSO access. I also provide post-go-live support for 5-Contract and MediTrack 1.0.
Previously at Deloitte, I supported SAP, BlueYonder, VMware, IBM Mainframe, Salesforce, and SaaS platforms in a 24/7 enterprise environment. I independently managed P1/P2 weekend incidents, configured and troubleshot Okta SSO, used ServiceNow for incident lifecycles, and monitored systems through Splunk.
Across Oracle Cerner, Vodafone Intelligent Solutions, and Concentrix Daksh, I've supported users, investigated SQL-based application issues, documented procedures, and built customer relationships. I bring 5+ years of L1/L2/L3 support, SaaS implementation, escalation handling, and SLA-focused delivery.
