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Megha Bhardwaj

@meghabhardwaj

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Product Manager driving AI/ML automation and scalable SaaS growth with measurable business impact.

India

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What I'm looking for

I seek a product role where I can drive AI/ML-led automation and scalable growth, collaborate cross-functionally, and deliver measurable business impact while growing into senior product leadership.

I am a Product Manager with 4+ years of experience building high-scale SaaS and fintech products that deliver measurable business outcomes. I focus on user-first design, AI/ML-powered automation, and streamlined go-to-market strategies to drive growth and efficiency.

At Shiprocket I launched an AI-driven order assignment engine that reduced dispatch time by 30% and scaled fulfillment across 100+ courier partners, and I rolled out tools that cut weight dispute tickets by 80%, saving significant operational costs.

I have led features that increased delivery success rates, reduced missed deliveries, and improved customer satisfaction — including a Delivery Boost NDR platform that produced INR 30M annualized savings and a buyer notification platform that reduced missed deliveries by 13%.

I partner closely with cross-functional teams to optimize onboarding, reduce time-to-proficiency, and improve seller efficiency, while championing process improvements and integrations that accelerate time-to-value for customers.

Experience

Work history, roles, and key accomplishments

Current

Product Manager

Current

Shiprocket

Jul 2023 - Present (2 years 11 months)

Led development and launch of AI-driven order assignment and operational tools, reducing dispatch time by 30%, cutting weight-dispute tickets by 80% (2,000+ tickets/month) and delivering INR 30M annualized savings through improved delivery success and reduced RTOs.

Product Management Roadmapping API Integration A B Testing SQL Figma Stakeholder Management

Associate Product Manager

Shiprocket

Nov 2020 - Jul 2023 (2 years 8 months)

Owned Delivery Boost NDR and buyer notification platforms, increasing delivery success rate by 20%, reducing missed deliveries by 13%, and cutting issue resolution time from 5 hours to 1.5 hours.

Agile Scrum Experimentation Jira Confluence Tableau Stakeholder Management Customer Journey Mapping

Assistant Manager

Shiprocket

Jun 2019 - Nov 2020 (1 year 5 months)

Ran monthly process reviews and onboarding programs that improved seller efficiency by 10% and reduced new-hire time-to-proficiency by 40%, while maintaining 95%+ QA standards.

Process Optimization Onboarding QA Stakeholder Management Freshdesk Data Analysis GTM Strategy

Associate - Client Support

Shiprocket

Jul 2017 - Jun 2019 (1 year 11 months)

Managed client queries across chat, email and ticketing, streamlined escalation processes to reduce average handling time from 15 to 5 minutes and improved customer satisfaction.

Customer Support Freshdesk Escalation Management SOPs Communication

Associate - Operations

Paytm

Sep 2015 - Jul 2017 (1 year 10 months)

Managed daily logistics for 1,000+ shipments ensuring 99% on-time departures, created shipment tracking SOPs that increased vendor compliance and reduced delays by 18%.

Logistics Operations SOP Development Vendor Management Shipment Tracking Data Analysis Process Improvement