MBMegha Bhardwaj
@meghabhardwaj
Product Manager driving AI/ML automation and scalable SaaS growth with measurable business impact.
IndiaWhat I'm looking for
I am a Product Manager with 4+ years of experience building high-scale SaaS and fintech products that deliver measurable business outcomes. I focus on user-first design, AI/ML-powered automation, and streamlined go-to-market strategies to drive growth and efficiency.
At Shiprocket I launched an AI-driven order assignment engine that reduced dispatch time by 30% and scaled fulfillment across 100+ courier partners, and I rolled out tools that cut weight dispute tickets by 80%, saving significant operational costs.
I have led features that increased delivery success rates, reduced missed deliveries, and improved customer satisfaction — including a Delivery Boost NDR platform that produced INR 30M annualized savings and a buyer notification platform that reduced missed deliveries by 13%.
I partner closely with cross-functional teams to optimize onboarding, reduce time-to-proficiency, and improve seller efficiency, while championing process improvements and integrations that accelerate time-to-value for customers.
Experience
Work history, roles, and key accomplishments
SHProduct Manager
Shiprocket
Jul 2023 - Present (2 years 2 months)
Led development and launch of AI-driven order assignment and operational tools, reducing dispatch time by 30%, cutting weight-dispute tickets by 80% (2,000+ tickets/month) and delivering INR 30M annualized savings through improved delivery success and reduced RTOs.
SHAssociate Product Manager
Shiprocket
Nov 2020 - Jul 2023 (2 years 8 months)
Owned Delivery Boost NDR and buyer notification platforms, increasing delivery success rate by 20%, reducing missed deliveries by 13%, and cutting issue resolution time from 5 hours to 1.5 hours.
SHAssistant Manager
Shiprocket
Jun 2019 - Nov 2020 (1 year 5 months)
Ran monthly process reviews and onboarding programs that improved seller efficiency by 10% and reduced new-hire time-to-proficiency by 40%, while maintaining 95%+ QA standards.
SHAssociate - Client Support
Shiprocket
Jul 2017 - Jun 2019 (1 year 11 months)
Managed client queries across chat, email and ticketing, streamlined escalation processes to reduce average handling time from 15 to 5 minutes and improved customer satisfaction.
PAManaged daily logistics for 1,000+ shipments ensuring 99% on-time departures, created shipment tracking SOPs that increased vendor compliance and reduced delays by 18%.
Education
Degrees, certifications, and relevant coursework
GUGuru Gobind Singh Indraprastha University
Master of Business Administration, Business Administration
2023 -
Pursuing Master of Business Administration at Guru Gobind Singh Indraprastha University from 07/2023 with expected completion in 07/2025.
GUGuru Gobind Singh Indraprastha University
Bachelor of Arts (Honours), Political Science
2013 - 2015
Completed undergraduate studies in Political Science (Honours) at Guru Gobind Singh Indraprastha University from 2013 to 2015.
Global Open University
2010 - 2013
Completed studies at Global Open University from 2010 to 2013.
Availability
Location
IndiaAuthorized to work in
Social media
Job categories
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