Megha Arya

I am a dedicated CRM Specialist with over three years of experience in managing high-volume customer interactions, exceeding 100,000 engagements across e-commerce and luxury hospitality sectors. My focus is on service recovery and support excellence, where I have consistently achieved service quality ratings above 90%. I excel in tracking SLAs, coaching agents, and enhancing cross-platform engagement through social media channels like Facebook and Instagram.

At CashKaro.com, I successfully handled multichannel customer interactions, ensuring timely resolutions while monitoring escalations and ticket backlogs. I designed and maintained communication templates to enhance response consistency and conducted internal audits to improve service quality. My role involved supporting training sessions for new agents, equipping them with the necessary tools and knowledge to excel in their roles.

Previously, I worked as a Business Development Executive at Ornaz, where I built strong customer relationships to increase retention and repeat business. My experience as a Responsible Luxury Ambassador at ITC Maurya further honed my skills in delivering premium guest experiences. I am passionate about leveraging my CRM expertise to drive customer satisfaction and contribute to organizational success.