megan rockett
@meganrockett
Customer-focused hospitality leader with operational and teaching experience.
What I'm looking for
I am a hospitality and operations professional with hands-on leadership experience in high-end event service and retail environments. I lead teams to deliver polished guest experiences, streamline procedures, and train staff to meet high standards.
At Mission Hills Country Club I supervise banquet staff for weddings and private member events, driving service excellence and improving setup efficiency by 25 percent. My approach combines attention to detail with proactive problem solving to protect the club's reputation for premium service.
I have also supported classroom instruction as a 5th grade math teaching assistant, providing individualized tutoring and fostering student confidence. That experience sharpened my communication skills and my ability to adapt explanations to diverse learners.
I bring additional experience managing storefront operations, inventory, and customer education in a family-run retail studio, plus shift-leader responsibilities in fast-paced food service. I am pursuing a BBA with an emphasis in Entrepreneurship and remain active in Women in Business and Enactus.
Experience
Work history, roles, and key accomplishments
Banquet Captain
Mission Hills Country Club
Apr 2022 - Present (3 years 10 months)
Lead and supervise banquet staff for high-end events, streamlining setup procedures to reduce preparation time by 25% while maintaining premium guest service and presentation quality.
Retail Associate
Grammy's Walls of Clay
May 2021 - Aug 2023 (2 years 3 months)
Managed storefront opening/closing, trained staff, maintained inventory and guided customers on craft projects to ensure satisfaction and repeat business.
Teaching Assistant
Oak Grove Elementary School
Aug 2022 - May 2023 (9 months)
Supported 5th-grade classroom instruction and small-group math activities, providing one-on-one tutoring that improved student understanding and engagement.
Shift Leader
Smoothie King
Dec 2020 - Jun 2022 (1 year 6 months)
Trained and delegated tasks to staff, maintained store operations, cleanliness, and inventory control to ensure consistent customer satisfaction.
Education
Degrees, certifications, and relevant coursework
University of Missouri-Kansas City
Bachelor of Business Administration, Business Administration
Activities and societies: Member, Women In Business; Member, Enactus
Pursuing a Bachelor of Business Administration with an emphasis in Entrepreneurship at the Henry W. Bloch School of Management, expected May 2027.
Kansas City Kansas Community College
Associate of Business Administration, Business Administration
Grade: GPA: 3.4
Activities and societies: Member, Phi Theta Kappa
Completed an Associate of Business Administration with a GPA of 3.4, awarded May 2025.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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