Jasmine Smith
@jasminesmith5
I improve customer service, staffing, and daily operations across high-volume retail and restaurant environments.
United StatesWhat I'm looking for
I've supported high-volume operations at CVS, The Original Pancake House, and Target, improving customer experiences through stronger staffing, service, and inventory processes.
At CVS, I reorganized front-end schedules and coached staff, reducing customer complaints by 30% and helping achieve an average 4.7–5 customer service rating. I also conducted inventory audits and supported merchandising and pricing initiatives.
At The Original Pancake House, I reduced wait times by 15%, improved sales and guest satisfaction by 40%, and decreased service-related complaints by 25%. I've also trained team members in digital fulfillment at Target and supported main office administration as a school volunteer.
Experience
Work history, roles, and key accomplishments
Front-Of-House Manager
The Original Pancake House
Oct 2014 - Aug 2024 (9 years 10 months)
Managed front-of-house operations in a high-volume restaurant, collaborating with kitchen staff to reduce wait times by 15% and improving guest satisfaction scores by 40%. Monitored floor operations and implemented proactive guest interaction protocols.
Resolved customer complaints and reorganized front-end staffing schedules, leading to a 30% reduction in complaints and high customer satisfaction ratings. Conducted daily inventory audits and facilitated merchandising initiatives.
Conducted daily audits to improve inventory accuracy and reduce order cancellations by 25%. Trained team members on digital fulfillment processes and increased guest satisfaction scores by 10%.
Education
Degrees, certifications, and relevant coursework
Pace University
Certificate, Management
Earned a Certificate in Management from Pace University.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
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