Megan Hubner

I’m a Product Manager and user advocate who drives cross-functional execution at the intersection of people and product. I design and scale user insight programs—from pre-launch beta testing that shapes go-live strategy to feedback triage systems that translate user pain points into developer-ready product fixes.

At Oriental Trading Company, I drove a company-wide platform migration spanning 5 business units while standing up a trusted tester program across IT, Product, Sales, and Support. I scaled a user feedback system from a Teams channel to in-platform reporting using Quantum Metric and SQL, diagnosing root causes across 2,600+ tickets and reducing post-launch resolution cycles by 30%.

I built and socialized a prioritized roadmap of 14 technical initiatives across CI/CD and tech debt remediation, aligning dependencies and negotiating priority with director-level stakeholders. I led a cross-functional team of 5 through a full agile lifecycle, delivered two product launches within 90 days, and drove $30.5K in first-week revenue across 110 orders for a newly launched e-commerce feature.

Previously, I partnered end-to-end as an RPA Analyst to deliver workflow automations, reducing manual processing time from 3+ hours to under 20 minutes while maintaining day-to-day operations of a 25+ bot portfolio. I also supported a complex ERP platform as a Software Solutions Specialist—resolving multi-domain issues and serving as an SQL-based reporting SME, reducing senior team escalations by 60%—and I now leverage AI tools (Copilot, Gemini, Claude) to accelerate requirements writing, project vision, and success criteria development.