Highly skilled professional with 8 years of experience driving revenue growth and increasing customer satisfaction. Proven track record in prioritizing customer success, developing and implementing customer loyalty programs, negotiating contracts, and identifying opportunities for growth. Exceptional skills in enabling sales training, collaborating with vendors, and maintaining strong relationships with key accounts.
Worked as a Customer Success Manager at Zippy Remote, where I established key performance indicators and conducted regular performance reviews with partners to ensure loan closure targets were consistently met, achieving a 90% success rate. Developed and executed strategic customer engagement strategies that increased product adoption and closing rates by 10%, resulting in an average of $1 million in monthly revenue. Enabled customer success by developing custom training and education materials which reduced learning curves and increased customer loyalty.
As a Senior Business Consultant at ROK Financial, I utilized strong negotiation skills to secure favorable terms and conditions for funding agreements, resulting in a 20% increase in available capital for business expansion. Implemented strategic communication tactics to establish rapport with industry influencers, resulting in a network expansion of over 100 contacts and an increase of 30% in referral business.
As a Business Management Associate at Empower, I implemented, trained, and drove adoption for over 200+ end users on various SaaS solutions. Enabled sales team to grow revenue by analyzing data to identify upsell opportunities, totaling an average of $30 million MRR. Improved team efficiency by 15% by streamlining client campaign outreach to 3,000+ loyalty members monthly. Managed and documented 50+ issue escalations monthly, presenting comprehensive reports to stakeholders to inform strategic decision-making. Analyzed CSAT scores across client accounts, identifying key trends and areas for improvement, resulting in a 15% increase in overall client satisfaction metrics. Monitored and analyzed KPIs related to vendor performance to identify areas for improvement, leading to a 20% increase in overall efficiency.
