i hold a Bachelor of Science in Computer Science and bring a versatile background spanning technical support, hardware/software diagnostics, high-volume CRM operations, and marketing support. My strength lies in bridging technical issue resolution with clear, empathetic customer communication ensuring systems run smoothly and end-users get rapid, accurate guidance.
Professional Experience & Achievements
Technical Support & Operations Specialist: Experienced in hands on computer hardware maintenance, laptop disassembly, operating system reformatting, driver configuration, and software troubleshooting.
Quality & Systems Testing: Active crowdtester on platforms like Test IO, conducting exploratory software testing and bug reporting across multiple mobile devices, desktop platforms, and smart TV environments.
Outbound Operations & CRM Management (PREMIER PRODUCER GROUP): Conduct high-volume outbound communications to financial and insurance prospects using ViciDial. Screen prospects against eligibility criteria, transfer qualified leads to specialists, and maintain precise CRM records and call dispositions for lead tracking.
Customer Support & Onboarding Agent (OUTSOURCE GLOBAL TECHNOLOGIES LIMITED): Promoted banking products and loans, qualified inbound/outbound leads, and resolved customer inquiries. Guided new users through account setup via multi-channel outreach (phone and SMS) to improve onboarding completion rates.
Marketing & Communications: Experienced in drafting clear product walk-through scripts, sales pitches, and user guides to support customer engagement and business development.
Technical Skills & Tools
CRMs & Tools: ViciDial, HubSpot, Zendesk, TeamViewer (Remote Diagnostics).
Technical Core: Hardware Repair/Diagnostics, OS Installation & Configuration, Software Testing, Lead Qualification, Workflow Operations.
Target Roles & Work Preferences
Target Roles: Technical Support Specialist, Customer Operations Specialist, Marketing Operations / CRM Specialist.
Availability: Available for full-time or contract global remote positions (Worldwide / GMT+1).
