Meenal Handa

Manage inbox operations for a US-based business services company using consistent triage and prioritization. Reduce daily email backlog by prioritizing and processing incoming messages efficiently.

Support a US-based e-commerce brand by managing customer inquiries on products, shipping, and order status. Coordinate with suppliers to resolve fulfillment and delivery issues and track problem orders using Google Sheets.

Manage tenant inquiries via WhatsApp and Zillow, coordinate property tours, and standardize lead responses through an SOP. Maintain consistent, professional communication across the leasing pipeline.

Independently manage day-to-day execution across 4 concurrent client accounts, with ownership of communications, scheduling, and documentation. Build and maintain SOPs and reusable response templates to keep processes consistent and reduce repetitive work.

Handle high volumes of live chat and customer emails for a UK-based e-commerce retailer, including sales and returns-related inquiries. Resolve customer order and post-purchase questions directly while maintaining fast response times.

Drove daily outreach to high-net-worth prospects and supported lead qualification to build a sales pipeline. Coordinated property site visits and maintained CRM records and follow-up communications.

Reviewed and documented suspected fraud cases daily, categorizing indicators and escalating cases to the investigation team. Assisted US banking clients affected by fraud and account misuse via phone and email while maintaining confidentiality.

Earned a Bachelor of Computer Applications (BCA) from Galgotias University in 2020.