Meena Kovuru
@meenakovuru
I run customer-focused retail operations, training teams and improving store performance.
CanadaWhat I'm looking for
I co-own and manage K Convenience and Variety in St. Catharines, overseeing daily store operations, customer relationships, inventory, ordering, pricing, merchandising, and vendor partnerships.
I handle POS, cash, debit, credit, lottery, and retail transactions accurately while maintaining clean, organized, safe, customer-ready operations. I also resolve concerns efficiently and support growth through community engagement and promotions.
Previously, I delivered high-volume retail service at Krispy Kreme, trained and mentored new employees as a Krew Trainer, and contributed to workplace safety as a Health & Safety Committee Member.
My experience also includes coordinating secure testing operations at BITTS Testing Services, customer service at Penguin Pick-Up, and earlier work in content writing, language training, content development, content management, and teaching.
Experience
Work history, roles, and key accomplishments
Co-Owner / Store Manager
K Convenience and Variety
Jul 2026 - Present (1 month)
Co-own and manage daily operations of a neighbourhood convenience store, delivering customer service and handling POS transactions, inventory, merchandising, and vendor coordination.
Academic Coordinator (Invigilation)
BITTS Testing Services
Jan 2025 - May 2026 (1 year 4 months)
Coordinated daily testing operations, delivered customer service to candidates, trained staff, managed scheduling, and maintained security procedures.
Invigilator
BITTS Testing Services
Apr 2024 - Jan 2025 (9 months)
Registered candidates, verified identification, prepared exam rooms, assisted candidates, and maintained testing procedures and confidentiality.
Health & Safety Committee Member
Krispy Kreme
May 2023 - Apr 2024 (11 months)
Assisted with workplace safety initiatives, identified hazards, and recommended improvements.
Retail Specialist
Krispy Kreme
Jun 2022 - Apr 2024 (1 year 10 months)
Delivered exceptional customer service in a high-volume retail environment, processed transactions, restocked merchandise, and maintained displays and store standards.
Krew Trainer
Krispy Kreme
Mar 2022 - Apr 2024 (2 years 1 month)
Trained and mentored new employees on customer service, POS systems, food safety, and store procedures, and assisted management with onboarding and coaching.
Customer Service Associate
Penguin Pick-Up
Mar 2020 - Oct 2020 (7 months)
Delivered customer service, processed purchases, organized parcels, assisted couriers, and responded to inquiries via phone and email.
Freelance Content Writer
Self Employed
Jan 2011 - Dec 2018 (7 years 11 months)
Provided freelance content writing services.
English Language Trainer
Value Point Academy
Delivered English language training to students.
Content Management Specialist
Managed content for IBM.
Education
Degrees, certifications, and relevant coursework
EFL University
Master of Philosophy, Teaching English as a Second Language
Pursued a Master of Philosophy in Teaching English as a Second Language.
EFL University
Master of Arts, English
Completed a Master of Arts in English.
Osmania University
Post Graduate Diploma, English Language Teaching
Earned a Post Graduate Diploma in English Language Teaching.
AP College of Journalism
Diploma, Journalism and Mass Communication
Completed a Diploma in Journalism and Mass Communication.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Job categories
Skills
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