Open to opportunities

simran kaur

@simrankaur7

Message

I am a retail sales leader driving customer-focused teams, sales growth, and operational excellence.

Canada

Message

What I'm looking for

I seek a customer-focused retail leadership role where I can coach teams, drive sales and KPIs, manage operations, and apply strong organizational and quality-control skills within a supportive company offering growth.

I lead store teams to meet KPIs and deliver excellent customer experiences, with hands-on experience in merchandising, cash operations, and inventory management. I coach associates, implement business plans, and drive sales through clear expectations and real-time feedback.

I hold a three-year advanced Biotechnology credential and have laboratory experience in aseptic techniques, quality control, and data interpretation, which informs my attention to safety and procedures. I am organized, multilingual, and committed to continuous learning and team development.

Experience

Work history, roles, and key accomplishments

Current

Sales Leader

Current

American Eagle Outfitters

Aug 2023 - Present (2 years 1 month)

Executed store business plans to drive KPI results and maximize sales; coached and developed associates, managed merchandising, and handled escalated customer issues and store operations.

KPIs Coaching And Development Visual Merchandising Inventory Management Customer Service

Sales Associate

Garage Clothing

May 2022 - May 2023 (1 year)

Delivered high-quality customer service to meet sales targets, managed inventory and store presentation, and processed transactions accurately at the cash counter.

Customer Service Sales Inventory Management Merchandising Team Collaboration Conflict Resolution

Sales Associate & Cashier

Bath & Body Works

Sep 2020 - May 2022 (1 year 8 months)

Operated POS and managed cash reconciliations, maintained store cleanliness and merchandising standards, and resolved customer complaints to support sales goals.

Customer Service Opening Closing Procedures Merchandising Retail Operations

Education

Degrees, certifications, and relevant coursework

Seneca College

Advanced Diploma, Biotechnology

Completed a three-year Advanced Diploma in Biotechnology with laboratory experience implementing quality control and assurance, performing quantitative and qualitative analyses, and preparing and communicating scientific data.