Open to opportunities

Karima Mauremootoo

@karimamauremootoo

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Multilingual customer service professional with 5+ years of experience.

United States

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What I'm looking for

I am looking for a role in a mission-driven organization that values strong communication and problem-solving skills, with opportunities for growth and development.

I am a dedicated Customer Service Professional with over 5 years of experience in fast-paced environments, specializing in resolving complex issues and providing compassionate support. My multilingual abilities in English, French, and Arabic enable me to connect with diverse clients effectively. I thrive in high-pressure situations, utilizing my strong communication and problem-solving skills to deliver exceptional service.

Throughout my career, I have successfully managed customer interactions across various industries, including insurance and nonprofit sectors. My role as a Travel Insurance Agent at Allianz Travel Insurance involved delivering 24/7 emergency assistance and processing time-sensitive claims, where I honed my skills in conflict resolution and crisis management. I am passionate about contributing to mission-driven organizations that prioritize client satisfaction and community support.

Experience

Work history, roles, and key accomplishments

Travel Insurance Agent

Allianz Travel Insurance

Jan 2021 - Present (4 years 6 months)

Delivered 24/7 emergency assistance and processed time-sensitive travel insurance claims. Handled cancellations, rebookings, and policy adjustments using proprietary software.

Policy Adjustments

Customer Service Representative

Simpact

Jan 2019 - Present (6 years 6 months)

Managed 40+ inbound customer calls per day with a 90%+ satisfaction rate. Resolved service-related issues using empathy and solution-based communication.

Customer Satisfaction Empathy performance reporting

Educator Conflict Prevention & Youth Empowerment

Centre Ontarien de Prvention des Agressions (COPA)

Jan 2018 - Present (7 years 6 months)

Facilitated youth workshops on assertiveness, self-defense, and anti-violence strategies. Collaborated with schools and community centers to promote empowerment.

Facilitation Youth Empowerment Collaboration Curriculum Adaptation

Customer Service Representative

Immigrant Womens Centre

Jan 2017 - Present (8 years 6 months)

Assisted over 50 clients daily in-person and by phone with resource navigation. Trained and supervised front desk volunteers and ensured smooth operations.

Resource Navigation Operational Management Culturally Sensitive Support

Education

Degrees, certifications, and relevant coursework

Alpha Toronto

Continuing Education, Business Administration

2018 - 2019

Participated in French Continuing Education with a focus on Business Administration. Enhanced language proficiency while acquiring further knowledge in business concepts.

North American College

Diploma, Business Administration

2013 - 2014

Completed a comprehensive program in Business Administration, focusing on core business principles and practices. Gained foundational knowledge in administrative tasks and business operations.

Toronto

License, Private Security & Investigative Services

2012 - 2013

Obtained a Private Security & Investigative Services License. This certification provided training in security protocols and investigative techniques.