KM
Open to opportunities

Karima Mauremootoo

@karimamauremootoo

Multilingual customer service professional with 5+ years of experience.

United States
Message

What I'm looking for

I am looking for a role in a mission-driven organization that values strong communication and problem-solving skills, with opportunities for growth and development.

I am a dedicated Customer Service Professional with over 5 years of experience in fast-paced environments, specializing in resolving complex issues and providing compassionate support. My multilingual abilities in English, French, and Arabic enable me to connect with diverse clients effectively. I thrive in high-pressure situations, utilizing my strong communication and problem-solving skills to deliver exceptional service.

Throughout my career, I have successfully managed customer interactions across various industries, including insurance and nonprofit sectors. My role as a Travel Insurance Agent at Allianz Travel Insurance involved delivering 24/7 emergency assistance and processing time-sensitive claims, where I honed my skills in conflict resolution and crisis management. I am passionate about contributing to mission-driven organizations that prioritize client satisfaction and community support.

Experience

Work history, roles, and key accomplishments

AI

Travel Insurance Agent

Allianz Travel Insurance

Jan 2021 - Present (4 years 6 months)

Delivered 24/7 emergency assistance and processed time-sensitive travel insurance claims. Handled cancellations, rebookings, and policy adjustments using proprietary software.

SI

Customer Service Representative

Simpact

Jan 2019 - Present (6 years 6 months)

Managed 40+ inbound customer calls per day with a 90%+ satisfaction rate. Resolved service-related issues using empathy and solution-based communication.

C(

Educator Conflict Prevention & Youth Empowerment

Centre Ontarien de Prvention des Agressions (COPA)

Jan 2018 - Present (7 years 6 months)

Facilitated youth workshops on assertiveness, self-defense, and anti-violence strategies. Collaborated with schools and community centers to promote empowerment.

Education

Degrees, certifications, and relevant coursework

AT

Alpha Toronto

Continuing Education, Business Administration

2018 - 2019

Participated in French Continuing Education with a focus on Business Administration. Enhanced language proficiency while acquiring further knowledge in business concepts.

NC

North American College

Diploma, Business Administration

2013 - 2014

Completed a comprehensive program in Business Administration, focusing on core business principles and practices. Gained foundational knowledge in administrative tasks and business operations.

TO

Toronto

License, Private Security & Investigative Services

2012 - 2013

Obtained a Private Security & Investigative Services License. This certification provided training in security protocols and investigative techniques.

Tech stack

Software and tools used professionally

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Himalayas profile for an example user named Frankie Sullivan
Karima Mauremootoo - Travel Insurance Agent - Allianz Travel Insurance | Himalayas