Karima Mauremootoo
@karimamauremootoo
Multilingual customer service professional with 5+ years of experience.
What I'm looking for
I am a dedicated Customer Service Professional with over 5 years of experience in fast-paced environments, specializing in resolving complex issues and providing compassionate support. My multilingual abilities in English, French, and Arabic enable me to connect with diverse clients effectively. I thrive in high-pressure situations, utilizing my strong communication and problem-solving skills to deliver exceptional service.
Throughout my career, I have successfully managed customer interactions across various industries, including insurance and nonprofit sectors. My role as a Travel Insurance Agent at Allianz Travel Insurance involved delivering 24/7 emergency assistance and processing time-sensitive claims, where I honed my skills in conflict resolution and crisis management. I am passionate about contributing to mission-driven organizations that prioritize client satisfaction and community support.
Experience
Work history, roles, and key accomplishments
Travel Insurance Agent
Allianz Travel Insurance
Jan 2021 - Present (4 years 6 months)
Delivered 24/7 emergency assistance and processed time-sensitive travel insurance claims. Handled cancellations, rebookings, and policy adjustments using proprietary software.
Customer Service Representative
Simpact
Jan 2019 - Present (6 years 6 months)
Managed 40+ inbound customer calls per day with a 90%+ satisfaction rate. Resolved service-related issues using empathy and solution-based communication.
Educator Conflict Prevention & Youth Empowerment
Centre Ontarien de Prvention des Agressions (COPA)
Jan 2018 - Present (7 years 6 months)
Facilitated youth workshops on assertiveness, self-defense, and anti-violence strategies. Collaborated with schools and community centers to promote empowerment.
Customer Service Representative
Immigrant Womens Centre
Jan 2017 - Present (8 years 6 months)
Assisted over 50 clients daily in-person and by phone with resource navigation. Trained and supervised front desk volunteers and ensured smooth operations.
Education
Degrees, certifications, and relevant coursework
Alpha Toronto
Continuing Education, Business Administration
2018 - 2019
Participated in French Continuing Education with a focus on Business Administration. Enhanced language proficiency while acquiring further knowledge in business concepts.
North American College
Diploma, Business Administration
2013 - 2014
Completed a comprehensive program in Business Administration, focusing on core business principles and practices. Gained foundational knowledge in administrative tasks and business operations.
Toronto
License, Private Security & Investigative Services
2012 - 2013
Obtained a Private Security & Investigative Services License. This certification provided training in security protocols and investigative techniques.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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