At Georgia Department of Driver Services, I manage inbound and outbound calls about licensing issues, renewals, and out-of-state transfers. I resolve discrepancies in the Problem Driver Pointer System (PDPS) and State Pointer Exchange System (SPEXS).
I update driver records in internal databases and verify citations to support accurate records and compliance across jurisdictions. I also coordinate with other agencies and manage related documentation.
In my Driver Examiner / Team Lead role at Georgia Department of Driver Services, I supervised daily operations and led onboarding and training for new hires. I administered road and written tests and prepared operational and financial reports.
At FedEx, I sorted and scanned packages, inspected damaged items, and followed safety procedures while operating heavy equipment. At Goodwill Stores, I supported sales, handled point-of-sale transactions, and resolved customer complaints.
