Gaetan Mukendi

Synthesize complex linguistic datasets and orchestrate high-precision annotation workflows, maintaining 99%+ accuracy and driving process improvements that optimize NLP model performance.

Own end-to-end production of technical video essays, managing editing workflows and audience engagement, growing a channel to 400+ subscribers and 60K views through iterative content improvements.

Provided fast, real-time Tier 2 technical support for global clients, troubleshooting security, malware, and connectivity issues, escalating bugs to engineering and authoring bilingual knowledge base articles to reduce repeat tickets.

Analyzed large media datasets to produce trend reports and improve reporting accuracy, identifying patterns and recommending fixes to ensure policy-compliant content and faster turnaround times.

Built and optimized responsive websites, conducted usability testing, and resolved front-end bugs to improve user experience and site performance during contract engagement.

Developed data dashboards and reporting tools using C, SQL, and Excel, automating workflows to cut manual processing by 40% and contributing to backend troubleshooting across the SDLC.

Completed a Bachelor’s degree in Information Technology focusing on practical IT skills and applied projects from 2016 to 2020.

Completed a Higher Certificate in Software Development covering core programming and development fundamentals.