Md Shakib

I’m an experienced IT Operations and Support professional with 8+ years managing enterprise IT infrastructure and end-user support. I specialize in Microsoft 365 administration and system maintenance, helping teams work smoothly in hybrid environments.

In my current role, I administer and support Microsoft 365 services (Outlook, OneDrive, SharePoint, and Microsoft Teams), monitor corporate IT systems for high availability, and resolve hardware, software, system, and network issues. I provide support through helpdesk channels, phone support, and in-person assistance, while also supporting conference and collaboration technologies.

I bring strong operational discipline through IT asset inventory and lifecycle documentation, plus security-focused work such as implementing IT security best practices and assisting with security monitoring activities. I also support deployments and configuration of laptops, desktops, printers, scanners, and network devices—while maintaining a clear, reliable documentation approach.

Previously, I supported desktops, laptops, printers, scanners, and networking devices, and helped users with email, system access, and application support. I also handled website maintenance and WordPress customization with SEO strategy work, which sharpened my attention to detail and continuous improvement mindset.