Anis User
@anisuser1
Experienced IT professional specializing in system, network and user-focused support.
BangladeshWhat I'm looking for
I am an IT professional with over 20 years of progressive experience delivering system administration, network support, and end-user training for large, project-driven organizations. I have a strong record troubleshooting servers, workstations and LANs, implementing security and backup procedures, and producing IT proposals, budgets and technical specifications for World Bank–funded programs.
I excel at diagnosing and resolving complex technical issues while minimizing user disruption, supervising technical teams, and improving system performance through monitoring, tuning and upgrades. My background includes hands-on work with Windows servers, Active Directory, network planning/implementation, disaster recovery and user support across multiple long-term development projects in Bangladesh.
Experience
Work history, roles, and key accomplishments
Deputy Manager, IT
Social Development Foundation
Feb 2021 - Present (4 years 8 months)
Provide IT support, analysis, administration and training for a national not-for-profit with 2,000+ employees; diagnose and resolve server/workstation/LAN issues, implement security procedures, and develop IT proposals and budgets to support World Bank-funded projects.
Assistant Manager, IT
Social Development Foundation
Mar 2016 - Jan 2021 (4 years 10 months)
Managed setup and maintenance of employee equipment, network performance and security monitoring, software/hardware updates, and supervised technical support staff for World Bank-funded livelihood projects.
IT Officer
Social Development Foundation
Apr 2012 - Feb 2016 (3 years 10 months)
Provided business systems, network and internet support; diagnosed and repaired PCs, scanners, printers and projectors; performed remote fault diagnosis and contributed to application redesign when required.
MIS Assistant
Social Development Foundation
Apr 2011 - Mar 2012 (11 months)
Handled IT issue diagnosis and resolution, hardware/software configuration, website content updates, and end-user training and support for project operations.
Computing Analyst
Social Development Foundation
Apr 2003 - Mar 2011 (7 years 11 months)
Provided end-user support and troubleshooting for desktop and enterprise applications, maintained network and system security, and performed backups and disaster recovery operations for a national development project.
Network & System Consultant
Lion Electronics
Jul 2002 - Mar 2003 (8 months)
Installed, diagnosed, repaired and upgraded computer systems and software, and consulted on setup and maintenance of small business Windows LANs and network security.
System Analyst & Data Entry
Pathfinder2000 Computer Systems
Mar 1999 - Jun 2002 (3 years 3 months)
Assembled, diagnosed and repaired computers at component/software level, managed customer accounts, performed data entry/editing and maintained store inventory.
Education
Degrees, certifications, and relevant coursework
BEBRAC University (Dept. of Computer Science & Engineering)
Certificate, Computer Networking
2004 - 2005
Completed CCNA assistant certificate program through BRAC University (Dec 2004–Oct 2005) in the Dept. of Computer Science & Engineering.
PRIMAX Bangladesh Ltd.
Certificate, Database / Application Development
2003 - 2004
Completed Oracle 8i & Developer 6i certificate training at PRIMAX Bangladesh Ltd. (Sep 2003–Nov 2004).
BCBUET Computer Center
Certificate, Computer Applications
1999 - 1999
Completed a Computer Application course at BUET Computer Center (Jan 1999–Apr 1999).
Grameen Communications
Certificate, Programming
1999 - 1999
Completed a certificate on programming languages at Grameen Communications (Jul 1999–Oct 1999).
Computer Center
Certificate, Computer Studies
1998 - 1999
Completed a computer-related course at a Computer Center (Dec 1998–Mar 1999).
National University
Master of Arts, English
1996 - 1997
Completed Master of Arts in English at National University during 1996–1997; credential evaluated by WES as equivalent to a Canadian bachelor’s degree (three years).
National University
Bachelor of Arts, English
1993 - 1996
Completed Bachelor of Arts in English at National University from 1993 to 1996; credential evaluated by WES (three years).
Adamjee Cantonment College
Higher Secondary Certificate, Science
1991 - 1993
Completed Higher Secondary Certificate (Science) at Adamjee Cantonment College under Dhaka Board from 1991 to 1993.
Armenitola Government High School
1983 - 1991
Attended Armenitola Government High School under Dhaka Board and completed secondary-level education (1983–1991).
HardTech Computer
Certificate, Hardware Technology
Completed an advanced course on hardware core technology at HardTech Computer (dates not specified).
HOHP Life (online)
Certificate, Artificial Intelligence for Business
Completed the HP Life online course: AI for Business Professionals (certificate obtained).
Tech stack
Software and tools used professionally
Availability
Location
BangladeshAuthorized to work in
Job categories
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