Open to opportunities

MD MUSHAHID JALAL

@mdmushahidjalal

Message

Experienced professional in customer service and medical billing.

India

Message

What I'm looking for

I am looking for a role that values customer service excellence and offers opportunities for career growth.

I am an experienced and detail-oriented professional with over [X] years in customer service, medical billing, data entry, and cashier operations. My expertise lies in resolving client concerns, managing payment collections, and maintaining accurate financial records. I am committed to delivering high-quality support and financial accuracy in both healthcare and retail settings.

Throughout my career, I have developed strong communication, time management, and problem-solving abilities. My role as an AR Specialist at SunKnowledge PVT LTD allowed me to manage daily interactions with patients and insurance companies, ensuring timely reimbursements and compliance with HIPAA guidelines. I maintained a collection rate of over 95% on outstanding claims and significantly reduced A/R days.

In my most recent position as a Cashier at Spencer’s, I have honed my skills in cash handling and customer service, achieving 100% accuracy in daily transactions. I thrive in high-volume environments and am dedicated to resolving customer issues promptly to maintain satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Cashier

Current

Spencer's (Quest Mall)

Aug 2022 - Present (2 years 11 months)

Handled daily transactions with 100% accuracy including cash, credit, and check payments. Provided excellent front-line customer service in a high-volume retail environment. Resolved customer issues promptly and professionally to maintain customer satisfaction.

Cash Handling POS Operations Customer Service Transaction Processing Conflict Resolution Reconciliation POS Operation Reconciliations

Data Entry Clerk

Xpert Tech Solutions PVT LTD

Jun 2020 - Present (5 years 1 month)

Entered and updated large volumes of data and billing information with 99% accuracy. Audited and corrected discrepancies in reports and electronic records. Assisted with generating monthly financial and performance reports for management review.

Data Entry Billing Information Management Data Auditing Report Generation Microsoft Excel EMR Systems

AR Specialist – Medical Billing

SunKnowledge PVT LTD

Apr 2019 - Present (6 years 3 months)

Managed daily interactions with patients, insurance companies, and healthcare providers regarding billing inquiries and claim statuses. Followed up on unpaid claims and processed appeals with insurance companies to ensure timely reimbursements. Posted payments and adjusted patient accounts accurately using medical billing software.

Medical Billing Accounts Receivable Insurance Claims Payment Posting HIPAA Compliance Data Entry Microsoft Office HIPAA compliance

Customer Service Executive

Conneqt Business Solutions

Jan 2017 - Present (8 years 6 months)

Customer Relationship Management Communication Conflict Resolution Data Entry Microsoft Office

Education

Degrees, certifications, and relevant coursework

Calcutta University

Bachelor of Commerce (Hons.), Commerce

Completed a Bachelor of Commerce with Honors, focusing on core business and financial principles. Gained a strong foundation in commerce through comprehensive coursework.

Ling Liang High School, Kolkata

ISC (XII), Commerce

Completed the Indian School Certificate (ISC) examination for Class XII, specializing in the Commerce stream. Developed foundational knowledge in business-related subjects.

Ling Liang High School, Kolkata

ICSE (X), Commerce

Completed the Indian Certificate of Secondary Education (ICSE) examination for Class X, with a focus on Commerce. Acquired essential academic skills and subject knowledge.