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Accounts Receivable Specialist at Qualifacts handling U.S. healthcare revenue cycle follow-up.

India

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At Qualifacts, I manage accounts receivable activities within the U.S. healthcare revenue cycle, following up on outstanding accounts and supporting timely resolution of payment-related issues.

At Health Prime Services, I acted as a liaison between healthcare providers and insurance companies, supporting claims processing. Earlier, as a Customer Care Professional at Concentrix, I helped increase customer satisfaction by 15% and achieved a 90%+ resolution rate.

Experience

Work history, roles, and key accomplishments

Current

Accounts Receivable Specialist

Current

Qualifacts

Oct 2025 - Present (1 year)

• Manage accounts receivable activities within the U.S. healthcare revenue cycle.
• Follow up on outstanding accounts and support timely resolution of payment-related issues.

• Maintain accurate documentation and communication while coordinating with relevant stakeholders.

Associate Analyst

Health Prime Services

Apr 2025 - Oct 2025 (6 months)

• Acted as a liaison between healthcare providers and insurance companies in the U.S. healthcare system.

• Supported smooth processing of claims and maintained accuracy in communication.

Customer Care Professional

Concentrix

May 2024 - Apr 2025 (11 months)

• Achieved a 15% increase in customer satisfaction through empathetic communication and problem-solving.
• Exceeded performance targets with a 90%+ resolution rate.
• Collaborated with teams to improve process efficiency by 20%.