Md Khan
@mdkhan2
I resolve technical support issues across systems, workflows, cloud tools, and customer-facing operations.
IndiaWhat I'm looking for
I've resolved operational and technical support tickets at Blinkit, Tech Mahindra's Flipkart process, and Flipkart, helping minimize disruption and keep customers informed.
At Blinkit, I served as the first point of contact for critical issues, investigated recurring system and workflow errors, and coordinated fixes with internal teams. I maintained issue logs and documentation to support faster future diagnosis.
I've handled high-volume technical customer queries, translated reported problems into clear resolutions, and escalated complex issues while maintaining a calm, customer-first experience.
I also built and deployed a voice-controlled Jarvis AI Assistant using Python, Flask, Groq API, Gemini API, HTML, CSS, and JavaScript, troubleshooting integrations, latency, and reliability issues end to end.
Experience
Work history, roles, and key accomplishments
Operations Support Analyst
Blinkit
Oct 2024 - May 2025 (7 months)
Served as first point of contact for operational issues, triaging and resolving critical support tickets to minimize downtime. Investigated recurring system errors and maintained accurate issue logs for faster diagnosis.
Handled high-volume customer queries for a technical/e-commerce support process, translating issues into clear resolutions. Delivered high customer satisfaction by diagnosing problems accurately and escalating complex issues.
Senior Associate
Flipkart
Apr 2021 - Nov 2021 (7 months)
Monitored and optimized logistics data systems, ensuring accurate record-keeping and identifying bottlenecks. Worked cross-functionally to resolve operational discrepancies and support system performance.
Education
Degrees, certifications, and relevant coursework
Calcutta Institute of Technology
B.Tech, Computer Science and Engineering
2023 -
Grade: 7.4
Pursuing a B.Tech in Computer Science and Engineering with a CGPA of 7.4, expected to graduate in 2026.
Ghani Khan Choudhury Institute of Engineering and Technology
Diploma, Computer Science and Technology
2020 - 2023
Grade: 7.1
Completed a Diploma in Computer Science and Technology with a CGPA of 7.1.
AWS
AWS Cloud Practitioner Essentials, Cloud Computing
Completed the AWS Cloud Practitioner Essentials certification.
IBM
Python 101 for Data Science, Data Science
Completed the Python 101 for Data Science certification.
Udemy
SQL/MySQL, Database
Completed the SQL/MySQL certification.
Anthropic
AI Fluency: Framework and Foundations, Artificial Intelligence
Completed the AI Fluency: Framework and Foundations certification.
Outskill
Generative AI Mastermind, Generative AI
Completed the Generative AI Mastermind certification.
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
Job categories
Interested in hiring Md?
You can contact Md and 90k+ other talented remote workers on Himalayas.
Message MdGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
