During a Graphic Design Training Program, I provided peer assistance with design software errors and account-access issues that interrupted coursework. I diagnosed and resolved these problems directly.
I was the batch’s go-to contact for software and account problems, and the mentor regularly referred peers to me for technical help. I resolved the majority of reported issues.
I’m seeking to bring my email and chat support skills to customer service work. I’m proficient in Zendesk and Gorgias, and hold a typing certificate for 90+ WPM with 99% accuracy.
