md Ansari
@mdansari
I resolve client technical issues and turn interaction data into actionable service insights.
IndiaWhat I'm looking for
At Aegis Pvt. Ltd., I delivered end-to-end client and technical support, resolving complex software and system queries while analyzing interaction logs and performance data for client satisfaction insights.
I also maintained high-integrity data records, prepared operational metric reports for management, and used CRM and ticketing tools to track technical issues. Previously at Teleperformance Pvt. Ltd., I supported customers across phone and chat, handled billing and product inquiries, resolved complaints, and maintained detailed interaction records.
Experience
Work history, roles, and key accomplishments
Client Support & Data Analyst
Aegis Pvt. Ltd.
Sep 2022 - Apr 2026 (3 years 7 months)
Delivered end-to-end client support and technical troubleshooting, analyzed interaction logs and performance data to generate insights, and maintained data entry records and operational metric reports.
Customer Service Representative
Teleperformance Pvt. Ltd.
Sep 2019 - Jun 2022 (2 years 9 months)
Resolved customer inquiries via phone and chat, provided product information, handled complaints, and maintained detailed records of interactions.
Education
Degrees, certifications, and relevant coursework
Vinoba Bhave University
High School Certification, General Studies
High School Certification from Vinoba Bhave University.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
Interested in hiring md?
You can contact md and 90k+ other talented remote workers on Himalayas.
Message mdGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
