Nur heela Fazlin

Transferred and sorted parcels and orders into different cages, stacking bulky items onto pallets while meeting deadlines. Managed multiple tasks simultaneously in a fast-paced logistics environment.

Analyzed server logs to identify potential security breaches and system malfunctions. Supported incident response planning for potential security threats or outages.

Handled disks and hard drives in a manufacturing environment. Maintained accurate records of production volumes processed and operating parameters.

Provided professional visitor service and resolved client issues quickly and efficiently. Maintained a positive, customer-focused attitude during all interactions.

Supervised children while demonstrating excellent communication with both parents and kids. Managed challenging behavior with patience and engaged children using games, crafts, and other activities.

Provided customer service to vendors, suppliers, and other stakeholders regarding cargo status. Processed and tracked incoming cargo shipment documents, ensuring accurate information and timely delivery while following safety regulations.

Prepared and processed AWB documents for LCL/FCL shipments, supporting Portnet release and container pickup coordination with delivery drivers. Prepared import and export permits for shipments to support compliant movement of cargo.

Performed counter check-in duties and issued boarding passes for travellers. Delivered consistent customer service with a professional, positive attitude to support smooth airport operations.

Provided excellent customer service by assisting with product selection, answering inquiries, and resolving complaints. Completed opening/closing duties, processed card and cash payments via POS, and balanced tills accurately.

Responded to airport customer inquiries promptly and resolved customer issues efficiently. Performed counter check-in duties to support traveller processing.

Maintained and updated filing, inventory, mailing, and database systems, ensuring information was recorded accurately. Computed, recorded, and proofread data for surveys and reports, and carried out weekly PC system backups.

Maintained files and filing with confidential handling of sensitive information. Answered phone calls, directed inquiries, entered data into databases, monitored daily workflows, and operated office equipment including arranging repairs when needed.

Provided admin support for the merchandiser by updating and photocopying files on an ad-hoc basis. Handled and received clothing samples from vendors and supported documentation needs in a fashion buying environment.

Conducted outbound calls daily to reach predetermined targets and identify potential customers. Obtained prospect details from directories and other sources, and scheduled appointments for financial advisors to meet clients.

Completed the SIM-IBM SCTP in Cybersecurity & Digital Forensics. Built capabilities in areas such as Linux systems, cybersecurity fundamentals, and digital investigation concepts.

Completed GCE 'O' Levels at Beatty Secondary School.

Completed PSLE (Primary School Leaving Examination) at Toa Payoh Primary School.