At Nexatel, I led the Customer Churn Analytics project, analyzing customer behavior data to identify churn indicators and at-risk segments.
I built churn prediction and trend dashboards in Power BI and Excel to help the business team target retention efforts. I also used Python to clean, explore, and visualize customer datasets for churn pattern discovery.
At Genpact, I used Advanced Excel and reporting to monitor performance metrics, identify trends, and support data-driven decisions. I received one Silver Award and three Bronze Awards for performance and operational excellence.
I'm actively exploring how Generative AI and Agentic AI can automate and accelerate analytics workflows.
