M D

MD

Looking for a job

M D

@md011

I build measurable AI workflows and enable teams to adopt them.

What I'm looking for

I'm looking to help teams adopt AI in practical, measurable ways through repeatable workflows, clear documentation, thoughtful evaluation, and plain-language enablement.

I build and publish practical AI tools, including tokenbrake, an open-source Claude Code hooks package that reduced median token use by 35.7% across 22 sessions without reducing answer quality, and CONTEXA, a Chrome extension for grounded AI next-step suggestions.

Previously at NCR Atleos, I rolled out and supported enterprise software across roughly 2,000 Windows ATMs, maintained 99% fleet compliance, automated repetitive work with PowerShell, and explained technical change clearly to customers and stakeholders.

Experience

Work history, roles, and key accomplishments

SE

Current

Independent AI Projects

Current

Self Employed

Jun 2026 - Present (3 months)

Developed and published AI tools, including an open-source npm package and a Chrome extension, focusing on efficiency and user value.

Claude Claude Code Gemini Custom Instructions Skills React Hooks Prompt Design Grounding Model Comparison AI Usage Tracking Cost Efficiency Tracking NPM Chrome extensions GitHub CI CD Testing

NA

Technical Support Specialist II

Mar 2020 - Jan 2026 (5 years 10 months)

Managed enterprise software rollout and support across ~2,000 ATMs, ensuring security compliance and high fleet compliance. Coordinated staged rollouts and reported progress to stakeholders.

Windows Microsoft Patch Management Monitoring Agent Platform Upgrades Trellix Solidcore EPO Full Disk Encryption Change Control DCS ServiceNow PowerShell Root Cause Analysis Documentation Client Meetings

NA

Technical Support Specialist

Aug 2019 - Mar 2020 (7 months)

Provided enterprise software support and rollout across ATM fleet, focusing on security and compliance.

Windows Microsoft Patch Management Monitoring Agent Platform Upgrades Trellix Solidcore EPO Full Disk Encryption Change Control DCS ServiceNow PowerShell Root Cause Analysis Documentation Client Meetings

TI

Technical Customer Support Specialist

Touch Support Inc.

Aug 2018 - Jul 2019 (11 months)

Supported customers with hosting, billing, and technical issues via phone, chat, and tickets at high volume.

Customer Support Hosting Billing Troubleshooting Communication Skills

CL

Retention Agent

Crypto Market Ltd.

Aug 2017 - Jun 2018 (10 months)

Managed existing accounts and kept them active, ensuring client retention.

CRM Account Management Customer Retention

CL

Sales & Marketing Specialist, Client Onboarding

Crypto Market Ltd.

Jan 2015 - Aug 2017 (2 years 7 months)

Onboarded new clients through registration and verification, maintained CRM records, and managed accounts.

CRM Client Onboarding Sales Marketing Account Management

Education

Degrees, certifications, and relevant coursework

AA

Air Force Academy

Air Traffic Technician, Air Traffic

Completed the Air Traffic Technician program at the Air Force Academy in Belgrade, Serbia, in June 2010.

Tech stack

Software and tools used professionally

GitHub

Microsoft Teams

PowerShell

Windows

Gemini

Git

Cloudflare Pages

ServiceNow

Cloudflare Workers

Claude Code

Microsoft Outlook

Availability

Looking for a job

Location

Serbia

Authorized to work in

Portfolio

github.com/33kain

Salary expectations

24k+ EUR

Social media

Job categories

AI Enablement Specialist AI Adoption Specialist Technical Support Specialist

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