Natasha Bordes

Review FEMA-funded hazard mitigation applications for compliance and track project status and corrective actions. Coordinate with applicants and stakeholders to resolve deficiencies and maintain audit-ready records.

Support customers in a regulated healthcare insurance environment, applying plan and eligibility requirements. Maintain accurate records in Salesforce and exceeded monthly sales targets by 15%.

Reviewed over $2 million in federally funded grant documentation and reimbursement requests for compliance. Developed standardized checklists and workflow tools to improve documentation quality and audit readiness.

Processed over 6,500 emergency rental assistance applications with high accuracy and helped reduce processing time by 30%. Reviewed documentation for eligibility and coordinated follow-up on deficiencies.

Provided remote customer support, documented interactions, and resolved routine service questions following established procedures.

Supported CDBG-DR housing recovery through application intake, eligibility review, and case administration. Maintained case records in Salesforce and coordinated with applicants to resolve documentation gaps.

Supervised HCV and HOPWA program operations, coordinating staff and ensuring compliance. Reviewed eligibility documentation and supported reporting using Lindsey Software, IMS/PIC, and EIV.

Coordinated RFP/RFI and legislative support activities, tracking requirements and deadlines. Reviewed solicitation materials and prepared correspondence and briefing materials.

Graduate Certificate of Completion in Project Management from Grand Canyon University, completed in August 2024.

Master of Arts degree from Nova Southeastern University, completed in December 2013.