mbarly enhle
@mbarlyenhle
Dedicated legal professional with expertise in client services.
What I'm looking for
I am a dedicated legal professional currently in the final year of my Bachelor of Laws (LLB) degree at the University of South Africa. With over four years of experience in client services, I specialize in customer resolution, banking products, and administrative processes. My strong foundation in legal research and effective communication has enabled me to excel in various roles, ensuring client satisfaction and operational efficiency.
In my most recent position as an Administration Officer at Dekra Automotive, I managed eNatis processes and organized vehicle inspections, demonstrating my ability to handle complex administrative tasks. Previously, as a Client Services Consultant at eBucks Rewards, I efficiently resolved customer complaints and cross-sold financial products, achieving a KPI rating of 4.1 out of 5 in 2019. My commitment to excellence is reflected in my consistent punctuality and dedication to providing exceptional service.
Experience
Work history, roles, and key accomplishments
Administration Officer
Dekra Automotive
Jan 2024 - Present (1 year 5 months)
Managed eNatis processes including roadworthy certifications, organized inspections for various vehicle evaluations, and coordinated cash-ups while ensuring compliance with procedural standards.
Client Services Consultant
eBucks Rewards, FNB
Jul 2016 - Sep 2020 (4 years 2 months)
Resolved customer complaints efficiently via email and phone, cross-sold financial products, and provided guidance on the FNB app while ensuring timely escalation of operational issues.
Cashier
Makro Crown Mines
Sep 2015 - Jul 2016 (10 months)
Handled transactions and cash registers accurately while engaging with customers to ensure a positive shopping experience.
Education
Degrees, certifications, and relevant coursework
University of South Africa
Bachelor of Laws, Law
2019 -
Currently in the final year of a Bachelor of Laws (LLB) degree, focusing on legal principles and practices.
University of South Africa
Higher Certificate in Law, Law
2019 - 2019
Completed a Higher Certificate in Law, providing foundational knowledge in legal studies.
Hoerskool Die Adelaar
Matric
2013 - 2013
Completed Matric, achieving the necessary qualifications for further education.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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