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Mbali Gontshi

@mbaligontshi

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Medical Billing Officer at PellucidZoneMedicalBilling processing claims with ICD-10 and SAMA billing guidelines.

South Africa

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At PellucidZoneMedicalBilling, I process patient information, medical claims, and invoices, and submit claims to medical aids and insurance companies. I also follow up on outstanding payments and resolve billing queries with patients and insurers.

My experience includes verifying insurance coverage, reconciling accounts, and managing debt collections. At Zaza’sKitchen, I directed daily restaurant operations, managed inventory and schedules, and prepared sales and expense reports.

Experience

Work history, roles, and key accomplishments

Current

Medical Billing Officer

Current

PellucidZoneMedicalBilling

Jan 2023 - Present (3 years 9 months)

Processed patient information, medical claims, and invoices accurately. Verified insurance coverage and obtained necessary authorizations.

ICD 10 Medical Billing Insurance Verification Claims Processing Account Reconciliation Healthcare Compliance SAMA Operational Resilience Guidelines

Operations Manager Training

Zaza's Kitchen

Jan 2022 - Dec 2023 (1 year 11 months)

Directed daily restaurant operations to ensure smooth service and customer satisfaction. Supervised, trained, and motivated staff to meet performance and service standards.

Operations Management Staff Supervision Inventory Management Cost Control Customer Service Scheduling Financial Reporting

Cashier

DebonairsELOxfordstreet

Jan 2019 - Dec 2022 (3 years 11 months)

Welcomed customers and processed orders accurately through POS system. Handled cash, card, and online payments while ensuring correct change and receipts.

POS systems Cash Handling Customer Service Conflict Resolution Team Support