Morisha Chetty

I’m a detail-oriented Administrative and Operations Coordinator with experience supporting business operations, client relations, workflow coordination, billing administration, and office management. I’m known for improving workflow efficiency while maintaining operational accuracy and professionalism.

In my current role, I oversee daily office operations and manage end-to-end medical billing and Injury Workflow Coordination on Duty (IOD) claims processing. I review and verify medical invoices using CPT and ICD coding, ensuring billing accuracy and compliance with government gazette tariffs.

I also handle reconciliation and regulatory compliance across FEM, RMA, SAPS, and Department of Labour platforms—compiling claim files, medical reports, and supporting documentation for registration, submission, and follow-up processing. I prepare remittance, aging, and payment reports while maintaining accurate digital records and claims tracking systems.

Before this, I served as an E-commerce Manager and Data Entry Clerk—managing online store operations, order fulfilment, returns/refunds, and multi-channel customer support, as well as capturing and verifying high-volume data with strong accuracy and confidentiality standards. I bring a proactive, highly organised approach to resolving operational challenges with effective communication across teams and clients.