Open to opportunities

MAYUR KHANDATE

@mayurkhandate

Message

Product Analyst with 2.8+ years in SaaS, turning customer issues into product improvements and faster resolutions.

India

Message

What I'm looking for

I want to own SaaS customer cases end-to-end, turn customer pain into product insights, collaborate cross-functionally, and continuously improve SLA-driven support, documentation, and customer experience.

I’m a dedicated, solution-oriented Product Analyst with 2.8+ years in SaaS environments (FlexPLM, PTC). I analyze customer issues, identify product gaps, and translate user problems into actionable insights that improve product performance and customer experience.

I manage customer cases end-to-end, ensuring timely resolution and SLA compliance through Salesforce and accurate documentation aligned with KCS standards. By collaborating cross-functionally with developers and product owners, I resolve complex technical problems, handle escalations, contribute to knowledge bases, and drive process improvements—earning a 90%+ responsiveness rate with minimal escalations.

Experience

Work history, roles, and key accomplishments

Product Analyst

PTC

Jan 2022 - Jan 2025 (3 years)

Managed customer issues end-to-end with SLA compliance, contributing to a 90%+ responsiveness rate with minimal escalations. Collaborated with developers and product owners to resolve complex technical problems and documented solutions in a Salesforce-based workflow aligned to KCS standards.

Technical Troubleshooting Root Cause Analysis Salesforce CRM Cross Functional Collaboration