Simran Rajput

Analyzed product workflows and business requirements, created and reviewed PRDs, User Stories, and Acceptance Criteria, and identified product and usability gaps across the Unified Portal. Partnered with cross-functional teams to investigate and resolve product issues, performed UAT and functional validation, and investigated production ETL, data migration, and integration failures.

Supported a healthcare SaaS product through Tier-2 issue analysis, requirements clarification, and resolution of product, integration, access, and data-related issues. Collaborated with stakeholders and Engineering to analyze requirements and translate business needs into actionable technical and functional requirements, and supported UAT, functional testing, and deployment validation.

Provided L1/L2 support for enterprise investment-banking applications, handling incidents, service requests, and client issues across tickets, calls, and chats. Investigated application and workflow issues using Splunk, Active Directory, and cloud-based tools, performed initial troubleshooting and root-cause analysis, and documented troubleshooting procedures and knowledge articles.

Analyzed client concerns, customer needs, and purchase patterns to support recommendations aligned with products and services. Identified sales opportunities within the existing client base and communicated customer insights to supervisors.

Completed Scrum Planning certification.

Bachelor of Business Administration with a focus on Strategic Management, completed in 2022.

Certified as an AWS Certified Cloud Practitioner.

Completed the Google Foundations of Project Management certification.

Completed the McKinsey Forward Program.

Completed the Siemens Mobility Project Manager Job Simulation on Forage.