Surya Teja Divvela
@suryatejadivvela
I improve SaaS product delivery through data-driven backlog refinement, quality analysis, and cross-functional execution.
IndiaWhat I'm looking for
At Envoy Global, I drive feature analysis, backlog refinement, and product-quality improvements across enterprise SaaS releases. I’ve investigated 24+ P0 defects, delivered 11 production fixes, and helped save more than $55K in downtime costs.
I partner with Product Owners and Engineering teams to turn release goals into structured user stories and acceptance criteria. By improving Jira workflows and supporting sprint planning, retrospectives, and prioritization, I reduced sprint bottlenecks by 28% and post-production defects by 21%.
I use KPIs, OKRs, adoption data, and Pareto analysis to uncover process gaps, dependencies, and product risks. At Envoy Global, I built a centralized Confluence reporting framework that improved first-response time by 60% and achieved a 10:1 ROI.
Previously at Tata Consultancy Services, I used product metrics and customer feedback to prioritize 35+ fixes that increased CSAT by 45%. I also supported UAT in CI/CD workflows, cloud data migration validation, API testing, and InfoSec initiatives while maintaining a 99.5% SLA.
Experience
Work history, roles, and key accomplishments
Spearheaded backlog refinement and feature analysis across 20+ releases, driving production fixes that saved over $55K in downtime costs. Optimized Agile Jira workflows and acted as a bridge between Product Owners and Engineering.
Synthesized product metrics and end-user feedback to identify adoption gaps and prioritize fixes that boosted CSAT by 45%. Integrated UAT checks into CI/CD pipelines and led a cloud-based data migration project.
Education
Degrees, certifications, and relevant coursework
PACE Institute of Technology and Sciences
Bachelor of Technology, Electronics and Communication Engineering
2016 - 2020
Grade: 8.32 CGPA
Bachelor's in Electronics and Communication Engineering from PACE Institute of Technology and Sciences, with a CGPA of 8.32.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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