Prasanth V
@prasanthv
Experienced Lead Analyst specializing in customer success, product management and analytics.
What I'm looking for
I am a dedicated Lead Analyst with a strong focus on product management and customer analytics. With over 9 years of experience, I have successfully led cross-functional teams to deliver MVP features that significantly enhance user satisfaction and engagement. My expertise lies in utilizing data-driven insights to inform product strategies and improve user experiences, as demonstrated by my work at Customer Analytics, where I boosted user satisfaction by 25% through effective collaboration and agile methodologies.
Throughout my career, I have consistently prioritized customer needs, conducting extensive user interviews and A/B tests to drive product improvements. My role as a Product Analyst at Clarivate Analytics further honed my skills in user journey mapping and feature discovery, leading to a 30% increase in user engagement. I am passionate about leveraging analytics to inform decision-making and enhance stakeholder engagement, as evidenced by my successful implementation of automated tracking systems and KPI definitions that improved operational metrics across multiple products.
Experience
Work history, roles, and key accomplishments
Lead Analyst – Product
Customer Analytics
Jan 2022 - Present (3 years 9 months)
Owned adoption & retention dashboards tracking product health, influenced 3 product roadmap priorities, Designed customer success KB articles, reducing onboarding friction and improving activation rates. Automated manual processes, reducing support effort by 20%.
• Mentored junior analysts on onboarding & adoption workflows, improving team efficiency by 40%.
Product Analyst
Clarivate Analytics
Jul 2018 - Present (7 years 3 months)
Improved EndNote adoption by 30% measured by user engagement metrics by redesigning university onboarding flows, leading to recognition as CEO’s Colleague of the Quarter. Conducted interface redesign for EndNote 20, using user feedback and data analysis, which resulted in a 15% boost in upgrade adoption and enhanced user experience.
Education
Degrees, certifications, and relevant coursework
Anna University Ariyalur
Bachelor of Engineering, Electronics and Communication Engineering
Studied Electronics and Communication Engineering, gaining foundational knowledge in electronic systems and communication technologies.
University of Madras
Master of Business Administration, Human Resources Management
Focused on Human Resources Management, developing expertise in organizational behavior, talent management, and strategic HR practices.
Availability
Location
Authorized to work in
Social media
Job categories
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