Shanker Sikdar
@shankersikdar
Senior Representative at Concentrix Corporation handling courier onboarding and payment support.
IndiaWhat I'm looking for
At ConcentrixCorporation, I supported customers in a UK-based blended process, handling operational and financial queries. I managed end-to-end onboarding and offboarding for delivery couriers across the UK region.
I verified courier documents, including insurance, bank details, and right-to-work documentation, and supported compliance requirements. I also handled earnings queries such as missing payments and discrepancies, coordinating with internal teams to resolve concerns.
I used Jira to track tickets, Fountain for applicant tracking and onboarding, and Intercom and Slack to support communication and issue resolution. I’m looking to grow while supporting operational excellence.
Experience
Work history, roles, and key accomplishments
Managed end-to-end onboarding and offboarding of delivery couriers across the UK region, ensuring compliance and smooth operations. Provided customer support and resolved payment-related queries through chat platforms.
Education
Degrees, certifications, and relevant coursework
University of Calcutta
Bachelor of Commerce (Honours), Commerce
2020 - 2023
Grade: CGPA 7.257
Completed B.Com Honours with a CGPA of 7.257.
Acharya Prafulla Chandra High School
Higher Secondary, Commerce
Grade: 70.4%
Completed Higher Secondary in Commerce with 70.4%.
Availability
Location
IndiaAuthorized to work in
Salary expectations
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