At Ideal BPO, I handle technical requests and support users’ laptops, PCs, and mobile devices, helping keep their technology operational.
I also perform preventive and corrective hardware and software maintenance, and support LAN and Wi-Fi networks to keep workstations and staff devices connected.
At Instrumentos Musicales La Voz, I resolved internal IT requests involving Windows, corporate software, and mobile devices. I also supported local networks and communications infrastructure and prepared technical support manuals for end users.
My background includes a degree in Educational Computing from UNAN-Managua, training in server administration and cybersecurity, and local area networking coursework.
