Jorge Jiron

I’m a results-driven IT Support Specialist and customer service professional with over 4 years of experience troubleshooting for end users and keeping service quality high. I focus on diagnosing hardware and software issues quickly while maintaining a smooth customer experience.

In my Technical Support Advisor role, I support Windows operating systems and end-user devices. I diagnose and resolve hardware and software problems, configure and troubleshoot computer hardware and peripherals, and support Microsoft Exchange Online and Outlook environments, including mailbox synchronization, connectivity, and email delivery issues.

I also work across hybrid and cloud-based infrastructures, resolving complex technical problems while improving self-service through documentation and user guides. I’m comfortable delivering high-quality support while maintaining productivity and performance metrics.

Earlier, as a Customer Service Representative for Fraud & Appointment Setting, I reviewed and processed fraud-related transactions and customer disputes. I investigated account activity, escalated potential fraud concerns, supported customer account inquiries, and scheduled appointments for prospective clients and sales representatives, including healthcare appointment-setting initiatives.