Experienced in administering access for 200+ users and providing technical support to 500+ end users, contributing to a 30% reduction in system downtime. Certified in Okta, Jamf, and Azure, with a focus on secure access, endpoint management, and SaaS administration in remote environments.
Looking for a job
Engel Herrera
@engelherrera
Computer Science Engineer with 8+ years of experience in enterprise IT support, systems administration, and Identity and Access Management (IAM).
NicaraguaExperience
Work history, roles, and key accomplishments
Worked as IT Support Administrator at Evidation.
Tech Support Tier II
Worked as IT Support Analyst at Opticall BPO.
Worked as Tech Support Engineer at Productos Del Aire.
Worked as Computer Lab Manager at Roosevelt.
Education
Degrees, certifications, and relevant coursework
CO
Coursera
Google AI
Apr 2026
JA
Jamf
Jamf Certified Associate - Jamf Pro
Jul 2025
OK
Okta
Okta Certified Professional
Feb 2025 · Expires Feb 2027
LI
Learning GitHub
Nov 2023
LI
Web Security: OAuth and OpenID Connect
Sep 2023
ES
EF Standard English Test (EF SET)
EFSET English Certificate (C1 Advanced)
Mar 2023
MI
Microsoft
Microsoft Certified: Azure Fundamentals
Jul 2022
LI
Time Management: Working from Home
Nov 2022
KC
Keiser University Latin American Campus
English Program, ENGLISH LANGUAGE AND LITERATURE/LETTERS
2020 - 2021
TC
Tecnasa U Learning Centers
Microsoft Certified Professional - Power BI, Business Intelligence
2020 - 2020
MI
Microsoft
MCSA: BI Reporting - Certified 2020
Apr 2020
MI
Microsoft
Exam 778: Analyzing and Visualizing Data with Power BI
Apr 2020
UI
Universidad Nacional de Ingeniería
Ingeniero en Computación, Ingeniería informática
2015 - 2020
MI
Microsoft
Exam 779: Analyzing and Visualizing Data with Microsoft Excel
Feb 2020
UT
Universidad Iberoamericana de Ciencia y Tecnología
Communicative English Language Program, Lengua y literatura inglesa
2017 - 2017
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
NicaraguaAuthorized to work in
Salary expectations
85k+ USD
Social media
Job categories
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