Cristian Rodríguez
@cristianrodrguez
Experienced Support Analyst
What I'm looking for
I am a dedicated and results-driven professional with a strong background in support analysis and customer service. With experience in managing guest communication on platforms like Airbnb and Booking, I have developed a keen focus on accuracy, empathy, and providing positive experiences.
My professional journey has equipped me with the skills to tackle challenges efficiently, and I am eager to join a team that values commitment, teamwork, and enthusiasm. I have a proven track record of implementing effective solutions to optimize response times and enhance the quality of service in every interaction.
As a support analyst, I have honed my skills in managing and overseeing ticketing systems, providing technical support, and continuously improving the user experience. I am a strong believer in the importance of clear and efficient communication, and I strive to deliver accurate solutions that meet the needs of all involved teams.
Experience
Work history, roles, and key accomplishments
Comunica ons Manager
OPAL PROPERTIES
Mar 2023 - Dec 2023 (9 months)
Managed guest communication on platforms like Airbnb and Booking, ensuring clear interactions and providing a positive experience.
Support Analyst
AEROSAN
Jan 2019 - Jan 2023 (4 years)
Managed and oversaw the ticketing system, providing technical support to users and resolving system errors.
Marke ng Assistant
COLSUBSIDIO
Jan 2016 - Jan 2017 (1 year)
Supported the execution of marketing strategies by assisting in content creation, data analysis, and campaign management.
Education
Degrees, certifications, and relevant coursework
SENA
Baccalaureate, Academic
2016 - 2016
Academic Baccalaureate
Availability
Location
Authorized to work in
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