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Mayerly Lozada

@mayerlylozada

Administrative and operations professional at Grupo Mactral SAS who developed its governance framework and implemented a CRM system.

Canada

Message

At Grupo Mactral SAS, I developed and implemented a governance and operational framework, including process manuals and Standard Operating Procedures. I also co-designed and implemented a CRM system to strengthen client relationship tracking and service delivery.

At the United Nations Development Programme (UNDP) Headquarters, I administered budgeting and financial controls for a major externally funded program. The financial control systems I designed improved cost-tracking accuracy by 85%.

Across my administrative roles, I’ve improved procurement, contracting, and quality-management processes, including reducing process errors by approximately 25% at Coint Associates. My work has also included project management frameworks, performance measures, vendor oversight, and staff leadership.

Experience

Work history, roles, and key accomplishments

Administrative Director

Grupo Mactral SAS

Feb 2025 - Aug 2026 (1 year 6 months)

Provided full people leadership across all departments, developed governance frameworks and SOPs, managed budgets, and implemented a CRM system to optimize service delivery.

People Leadership Performance Management Governance SOPs Budget Administration CRM Implementation Project Management Process Improvement

Administrative Associate

United Nations Development Programme (UNDP) Headquarters

May 2023 - Feb 2025 (1 year 9 months)

Administered budgeting and financial accountability for a major externally funded program, designed financial control systems improving cost-tracking accuracy by 85%, and managed contracts and vendor performance.

Budgeting Financial Control Forecasting Vendor Management Contract Management Stakeholder Coordination Reporting Data Driven Decision Making

Administrative Manager

Coint Associates

Jul 2022 - May 2023 (10 months)

Improved contracting processes, developed the department's first quality management and document coding system, and reduced process errors by approximately 25% through standardized procedures.

Process Improvement Quality Management Documentation Workflow Monitoring Reporting Event Planning

Consultant

Innovation HUB, United Nations Population Fund (UNFPA)

Oct 2022 - Dec 2022 (2 months)

Improved procurement processes, oversaw travel logistics, and analyzed workflows to strengthen program efficiency and support senior management decision-making.

Procurement Travel Management Workflow Analysis Reporting Operational Analysis

Project Assistant

Economic Commission for Latin America and the Caribbean (ECL

Jun 2021 - Dec 2021 (6 months)

Managed procurement and financial documentation, developed monitoring tools and KPIs, and supported project coordination and stakeholder engagement across regional partners.

Procurement Budget Planning KPI development Monitoring Tools Stakeholder Engagement Reporting

Quality and Human Resources Intern

Tolima Clinic

Nov 2020 - May 2021 (6 months)

Optimized HR and operational processes by developing procedures and manuals, led staff orientation and training, and conducted audits of personnel credentials.

HR Processes Procedure Development KPI development Training Audit Compliance

Administrative Manager

Maxifarma

Jun 2016 - Oct 2020 (4 years 4 months)

Managed financial and operational administration including personnel, procurement, inventory control, and resource allocation, and implemented internal controls to mitigate financial risks.

Financial administration Personnel Management Procurement Inventory Control Budgeting Internal Controls