Mayank Jha

At Concentrix, I pitched White Hat Junior coding programs to Indian parents and closed an average of 24–30 deals per day through high-volume inbound and outbound calls. I handled objections around price, child readiness, and program fit, often converting hesitant leads within a single 3–4 minute conversation.

I've also managed customer accounts and transactions at RBL Bank, resolving complaints across phone and email while coordinating with compliance, operations, and service teams. I own conversations from first contact through resolution and maintain disciplined CRM records, clear notes, and actionable next steps.

Through independent case studies, I've applied RICE prioritization, competitive benchmarking, cost-benefit analysis, and ROI modeling to account strategy and commercial recommendations. I'm currently building working proficiency in HubSpot CRM, SQL, Power BI, Figma, Advanced Excel, and financial statement analysis.

Competitive debating has strengthened how I pitch, negotiate, present, and read stakeholder concerns in high-stakes conversations.