At Concentrix, I troubleshoot machine and product issues remotely, manage customer accounts, and coordinate engineer visits based on customer needs. I also track service requests, deliveries, pickups, and operational records using Excel and internal systems.
Previously, at Excel at TP, I prepared MIS reports, processed approved payments, and reconciled bank and vendor records. At Teleperformance, I supported health insurance sales through the RBL Bank partnership with Care Health Insurance, guiding customers through policy information and the sales process.
