Open to opportunities

Maya McLaughlin

@mayamclaughlin

Message

Scrum Manager and Program Manager improving team throughput through Agile delivery and continuous improvement.

United States

Message

What I'm looking for

I’m looking for a Scrum/Agile delivery role where I can remove impediments, manage scope and risks, coordinate stakeholders, and continuously improve throughput and service delivery across cross-functional teams.

I’m a Scrum Manager/Program Manager experienced in Scrum/Agile and waterfall methodologies. I remove operational blockers, run continuous improvement cycles, and drive delivery improvements—boosting service delivery by up to 25% through better process, coordination, and stakeholder alignment.

I lead cross-functional teams and oversee complex initiatives, from SDLC functional deployments and cloud migrations to end-to-end operational processes. I coordinate remote/hybrid teams using Slack, Zoom, and Microsoft Teams, and I bring strong security and compliance awareness (NIST 800 series, ISO/IEC 27001, FISMA, HIPAA) to ensure delivery is both reliable and compliant.

Experience

Work history, roles, and key accomplishments

Current

Concierge Director

Current

JBG Smith

Jul 2021 - Present (5 years)

Managed cross-functional teams across three properties as a liaison between business stakeholders and internal teams to align on goals and communication. Defined project scope and schedules, oversaw Move In/Out processes, and provided status reporting to leadership.

Cross functional Leadership Stakeholder Management Schedule Management Process Improvement Status Reporting

Analyst / Scrum Master

Quality Health Insurance

May 2019 - Jul 2021 (2 years 2 months)

Led deployment of new SDLC functionalities and migration plans from on-premises to cloud with cross-team communication. Managed projects from initiation to delivery using Jira, gathering business requirements, writing test documentation, and conducting user acceptance testing.

SDLC Cloud Migration Jira Risk Management Business requirements analysis User Acceptance Testing (UAT)Cross functional Coordination

Analyst

Santa Barbara Catering Company

Jul 2016 - May 2019 (2 years 10 months)

Led intake strategy meetings with stakeholders and developers, evaluating business processes to identify improvements and develop solutions. Managed concurrent projects across multiple locations and delivered weekly status updates while maintaining risk management.

Business Process Analysis Solution Development Risk Management Project Coordination